Our terms and conditions
These terms and conditions (“Agreement”) are the legally binding terms and conditions between (1) Poket Private Limited (“Poket”), a company incorporated in Singapore; and (2) the party being a personal user (“Personal User”) or a merchant, retailer, commercial or other registered or organised entity (“Merchant”) (collectively, “you” or its derivatives), governing the access to or use of (“use” or its derivatives) Poket’s website, the Poket mobile application and any services offered by Poket (collectively, the “Services”). By registering with Poket, providing any information under the Services or starting or continuing to use the Services in any way, you acknowledge that you have read and agree to all the terms set out in this Agreement.
Conditions
A. Personal Users.
The Personal User:
(i) shall use its real identity and personal information, and shall keep all information used/provided accurate, complete and up-to-date;
(ii) shall not, under any circumstance, impersonate another person, use/provide fictitious or misleading information, or allow another person to impersonate it or use the Services under its identity;
(iii) shall at all times exercise its own judgment and discretion in deciding whether to join or participate in any merchant programs made available by Merchants through the Services (“Merchant Programs”), and for the avoidance of doubt, Poket does not endorse or make any representation or warranty, express or implied, in respect of any Merchant or Merchant Program and disclaims any responsibility in respect of any terms and conditions of any Merchant Program;
(iv) shall be solely responsible for assessing and agreeing with the terms and conditions of any Merchant Program and communicating with any Merchant in respect of any matter or dispute relating to any Merchant Program;
(v) shall use the Services only for its personal and non-commercial purposes, always as intended, described or implied by Poket, and not for any purpose that is unlawful or prohibited by any applicable law, in contravention or infringement of the rights of third parties or in any way that could be detrimental to Poket or the Services; and
(vi) authorises Poket to disclose any information provided by the Personal User under the Services to any Merchant with whom the Personal User is, or is applying to be, registered in respect of any Merchant Program.
B. Merchants.
The Merchant:
(i) shall use the Services only for its own business purposes, strictly in accordance with its applicable subscription plan with Poket (“Subscription Plan”) or as otherwise expressly agreed in writing by Poket under any applicable merchant agreement between the Merchant and Poket (“Merchant Agreement”), always as intended, described or implied by Poket, and not for any purpose that is unlawful or prohibited by any applicable law, in contravention or infringement of the rights of third parties or in any way that could be detrimental to Poket or the Services;
(ii) authorises Poket to disclose any information provided by the Merchant in relation to the Merchant Program to any Personal User who is, or is applying to be, registered in respect of such Merchant Program, and Poket may, if it considers appropriate in its sole discretion, approve, modify or refuse any Poket-related communications from the Merchant to Personal Users.
Restrictions
Without prejudice to the generality of the foregoing, you shall not, in any way, directly or indirectly, in relation to any of the Services or part thereof: (i) sell, rent, lease, license or sublicense, assign, distribute, or transfer the Services; (ii) violate or compromise the functionality or security of the Services, including without limitation by copying, reproducing, creating derivative works of, deciphering, translating, disassembling, decompiling, reverse engineering or discovering, deriving or removing source code or trade secrets of the Services, whether in respect of any intellectual property, ideas, algorithms, file formats, programming, interoperability interfaces or otherwise, or make attempts to do any of the foregoing; or (iii) export or re-export the Services; or (iv) make attempts to do any of the foregoing, without Poket’s express prior written approval.
Data Security
Poket takes the security of your personal data seriously. We implement reasonable and appropriate administrative, and technical safeguards to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.
All data transmissions are encrypted using industry-standard technologies. Personal data is stored securely using AES-256 encryption and protected with role-based access controls.
While we adopt best practices to secure your information, no method of transmission or storage is completely secure. Risks such as unauthorized access, software or hardware failures, or cyber threats may still occur. In such cases, we will respond promptly and transparently in accordance with our data breach response protocols.
For more details on your responsibilities and limitations, please refer to our Terms and Conditions.
Changes To Privacy Policy
Poket may amend this Privacy Policy from time to time. The use of currently collected information shall be subjected to the Privacy Policy in effect at the time such information is used. If Poket makes changes to the Privacy Policy, such changes will be posted at Poket’s website and/or within the Poket Application/Services.
Acceptance
The user consents to Poket’s collection and use of information as set forth in this Privacy Policy and Poket’s Terms and Conditions at www.poket.com. By registering with Poket, providing any information under Poket’s Services or starting or continuing to use Poket’s Services in any way, you acknowledge that you have read and agree to all the terms set out in this Privacy Policy and Poket’s Terms and Conditions at www.poket.com. If you do not agree to the terms of this Privacy Policy or Poket’s Terms and Conditions at www.poket.com, please do not provide Poket with any information or use the Poket Application/Services in any way.
Last modified: 3-Oct-2025
Poket is a leading SaaS platform that helps businesses engage, reward, and retain customers with all-in-one loyalty program, digital rewards, CRM, and marketing tools—built for both physical and online stores.